Market Competition, Balanced Scorecard, and Their Effects on Hotel Organizational Performance and Manager's Satisfaction

This study examines the effect of market competition as a determinant of the balanced scorecard (BSC) system and the two consequences of organizational performance and managers' satisfaction. Four hypotheses are tested using partial least squares structural equation modeling. The data were collected from 145 valid responses from four- and five-star hotels in Turkey and focused on the pandemic period. The results revealed that market competition does not affect the use of BSC. Nevertheless, the BSC leads to better organizational performance and system satisfaction for managers. Managers' satisfaction with the BSC was also positively related to the performance of hotel organizations.

Business operations during a major crisis

Purpose>This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approach>This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.Findings>Automation of business operations can help companies overcome significant challenges like those presented by the Covid-19 global pandemic. Using artificial intelligence (AI) leads to valuable improvements to speed and efficiency in many key functions. Favorable outcomes are likelier when managers are positive towards technology and this can be helped through such as provision of top leadership support and a favorable workplace environment.Originality/value>The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.